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Criterion
Paper illustration for Change Analysis.
Operations
Change Analysis
Paper illustration for 3-Circle Venn Diagram
Facilitation
3-Circle Venn Diagram
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Purposedifferent
For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.When three perspectives matter at the same time, a Three-Circle Venn Diagram shows the overlaps and remainders precisely. It makes visible where shared effect arises and where only a partial perspective applies.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.
Complexitydifferent
MediumLowMediumLow
Timedifferent
45-120 min15-45 min1-3 h60–90 min
Participantsdifferent
2-62-83-102-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Change Matrix, Cause Hypotheses, Validation Questions, Action ListVenn Diagram, Overlap Notes, DifferentiatorsCustomer Journey Canvas, Pain Points, Experience OpportunitiesStakeholder Map, Engagement Plan, Risk Notes
Tagsno overlap
ChangeRoot causeTroubleshootingComparison
ComparisonFacilitationAlignment
JourneyCustomerService designCanvas
StakeholdersAlignmentFacilitationChange
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