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Criterion
Paper illustration for Change Analysis.
Operations
Change Analysis
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration with architecture components and concrete change tasks for comparison.
Architecture
SAAM (Software Architecture Analysis Method)
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumHighHighLow
Timedifferent
45-120 min0.5-2 TagePreparation, scenario analysis, and findings review; effort depends on scope30-60 min
Participantsdifferent
2-66-12Architecture experts and stakeholders for scenarios and weighting2-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Change Matrix, Cause Hypotheses, Validation Questions, Action ListService Blueprint, Fail Points, Ownership MapDomain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternativesFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
ChangeRoot causeTroubleshootingComparison
Service designOperationsJourneyBlueprint
ArchitectureChangeAnalysisComparisonQuality
Root causeQualityOperations
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