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Criterion
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
LowLowMediumLow
Timedifferent
20-45 min30 min Setup, dann laufend2-4 h15-30 min
Participantsdifferent
Based on research question1-3 maintaining, briefing for everyone2-62-6
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop
Outputdifferent
Content groups, Label set, IA hypothesesRAID Log, Status Report SourceFamily Tree Diagram, Pattern Notes, Systemic MeasuresRoot cause notes, Countermeasures
Tagsno overlap
Information architectureNavigationStructure
RiskTrackingStakeholdersGovernance
Root causePatternsIncidentSystemic
Root causeIncidentLeanProblem solving
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