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Criterion
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration of a branching category tree with a highlighted search path and possible dead ends.
UX Research
Tree Testing
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When a navigation exists but search paths still fail, tree testing checks findability without visual distraction. The method shows whether labels, levels, and paths really lead to the intended destination.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
LowLowMediumMedium
Timedifferent
20-45 min30-60 min1-2 Tage45-90 min
Participantsdifferent
Based on research question1-5Based on research question2-5
Formatdifferent
Workshop + asyncAsyncAsyncWorkshop + async
Outputdifferent
Content groups, Label set, IA hypothesesABC Classification, Focus Rules, Control ListFindability Metrics, Path Analysis, Revised IAA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
Information architectureNavigationStructure
PrioritizationOperationsPortfolio
Information architectureNavigationFindability
LeanProblem solvingCoachingOperations
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