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| Criterion |  Operations Bottleneck Analysis |  UX Research Customer Journey Mapping |  Operations A3 Problem Solving |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 1-3 h | 2-4 h | 45-90 min | 1-3 h |
Participantsdifferent | 3-8 | 4-10 | 2-5 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Journey Map, Pain-point List, Opportunity Backlog | A3 Report, Action Plan, Root Cause Analysis | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | FlowMeasurementConstraints | JourneyServiceService design | LeanProblem solvingCoachingOperations | JourneyCustomerService designCanvas |