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Criterion
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 h45-90 min90-180 min120 min initial, dann laufend
Participantsdifferent
3-83-123-63-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Bottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresExpectation Map, Alignment Notes, AgreementsGQM Table, Metric ProfilesHEART-GSM Table, Dashboard
Tagsno overlap
FlowMeasurementConstraints
AlignmentStakeholdersTeam
MetricsMeasurementEngineeringAlignment
MetricsUX researchMeasurementSatisfaction
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