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Criterion
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Paper illustration of shared options, independently placed voting dots, and a highlighted shortlist.
Facilitation
Dot Voting
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Purposedifferent
For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 h5-15 min120 min initial, dann laufend1-3 h
Participantsdifferent
3-83-203-65-30
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Bottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresRanked list, Consensus signal, ShortlistHEART-GSM Table, DashboardConsensus Clusters, Theme Titles, Priority Areas
Tagsno overlap
FlowMeasurementConstraints
FacilitationVotingConsensusPrioritization
MetricsUX researchMeasurementSatisfaction
FacilitationConsensusWorkshopAlignment
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