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| Criterion |  Operations Bottleneck Analysis |  Operations DMAIC |  UX Research HEART Framework |  Engineering Goal Question Metric |
|---|---|---|---|---|
Purposedifferent | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | For a process problem with fluctuating performance, the method brings analysis and improvement into a disciplined sequence. It creates a framework in which numbers, causes, and control come together. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 1-3 h | 2-12 Wochen | 120 min initial, dann laufend | 90-180 min |
Participantsdifferent | 3-8 | 3-10 | 3-6 | 3-6 |
Formatdifferent | Workshop + async | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Project Charter, Measurement Plan, Cause Analysis, Control Plan | HEART-GSM Table, Dashboard | GQM Table, Metric Profiles |
Tagsno overlap | FlowMeasurementConstraints | Continuous improvementQualityProcess improvement | MetricsUX researchMeasurementSatisfaction | MetricsMeasurementEngineeringAlignment |