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Criterion
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
30-90 min1-4 hAs needed30-60 min
Participantsdifferent
3-123-84-152-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Postmortem Doc, Action Items, TimelineProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanIncident Log, Action Tracker, Stakeholder UpdatesFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
Site Reliability EngineeringIncidentLearningReliability
Root causeProblem solvingQualityIncident
IncidentOperationsReliability
Root causeQualityOperations
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