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| Criterion |  Business Strategy Balanced Scorecard |  UX Research User Interviews |  Product Discovery Opportunity Interview |  Product Strategy KPI Tree |
|---|---|---|---|---|
Purposedifferent | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities. | When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list. |
Complexitydifferent | High | Low | Medium | Medium |
Timedifferent | Halber Tag bis mehrere Wochen | 30–60 min per interview | 30-60 min je Interview | 90-180 min initial, dann laufend |
Participantsdifferent | 4-12 | 1 participant per interview | 5-12 Interviews | 3-8 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Balanced Scorecard, Strategic Measures, Initiative Map | Interview Notes, Themes, Insight Summary | Interview Notes, Opportunity Themes, Customer Quotes | KPI Tree, Owner List |
Tagsno overlap | StrategyMetricsExecution | QualitativeResearchCustomerDiscovery | DiscoveryInterviewsOpportunityCustomer | MetricsStrategyAlignmentMeasurement |