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| Criterion |  Business Strategy Balanced Scorecard |  UX Research User Interviews |  UX Research Empathy Mapping |  Product Strategy Counter Metrics |
|---|---|---|---|---|
Purposedifferent | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. |
Complexitydifferent | High | Low | Low | Low |
Timedifferent | Halber Tag bis mehrere Wochen | 30–60 min per interview | 30–60 min | 30-60 min |
Participantsdifferent | 4-12 | 1 participant per interview | 4-8 | 2-6 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Balanced Scorecard, Strategic Measures, Initiative Map | Interview Notes, Themes, Insight Summary | Empathy Map, Assumptions List, Research Gaps | Counter Metric List, Guardrail Definitions |
Tagsno overlap | StrategyMetricsExecution | QualitativeResearchCustomerDiscovery | SynthesisQualitativeWorkshop | MetricsMeasurementStrategyExperiments |