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| Criterion |  Business Strategy Balanced Scorecard |  UX Research HEART Framework |  UX Research Diary Study |  Product Strategy Counter Metrics |
|---|---|---|---|---|
Purposedifferent | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. |
Complexitydifferent | High | Medium | Medium | Low |
Timedifferent | Halber Tag bis mehrere Wochen | 120 min initial, dann laufend | 1-4 Wochen | 30-60 min |
Participantsdifferent | 4-12 | 3-6 | 5-20 | 2-6 |
Formatdifferent | Workshop + async | Workshop + async | Async | Workshop + async |
Outputdifferent | Balanced Scorecard, Strategic Measures, Initiative Map | HEART-GSM Table, Dashboard | Diary Entries, Longitudinal Patterns, Experience Timeline | Counter Metric List, Guardrail Definitions |
Tagsno overlap | StrategyMetricsExecution | MetricsUX researchMeasurementSatisfaction | UX researchTrackingBehavior | MetricsMeasurementStrategyExperiments |