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| Criterion |  Business Strategy Balanced Scorecard |  UX Research Affinity Diagramming |  UX Research Empathy Mapping |  Operations 5 Whys |
|---|---|---|---|---|
Purposedifferent | Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | High | Low | Low | Low |
Timedifferent | Halber Tag bis mehrere Wochen | 45–90 min | 30–60 min | 15-30 min |
Participantsdifferent | 4-12 | 3-10 | 4-8 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop |
Outputdifferent | Balanced Scorecard, Strategic Measures, Initiative Map | Theme clusters, Insight statements, Opportunity areas | Empathy Map, Assumptions List, Research Gaps | Root cause notes, Countermeasures |
Tagsno overlap | StrategyMetricsExecution | SynthesisQualitativeRoot cause | SynthesisQualitativeWorkshop | Root causeIncidentLeanProblem solving |