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Selected:Affinity DiagrammingService BlueprintingCustomer Journey CanvasFailure Mode and Effects Analysis
| Criterion |  UX Research Affinity Diagramming |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Low | High | Medium | High |
Timedifferent | 45–90 min | 0.5-2 Tage | 1-3 h | 2-6 h |
Participantsdifferent | 3-10 | 6-12 | 3-10 | 3-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Theme clusters, Insight statements, Opportunity areas | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | SynthesisQualitativeRoot cause | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas | RiskQualityOperationsRoot cause |