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Criterion
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Empathy Mapping
UX Research
Empathy Mapping
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
LowHighLowMedium
Timedifferent
45–90 min2-8 h30–60 min45-90 min
Participantsdifferent
3-102-84-82-5
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Theme clusters, Insight statements, Opportunity areasProblem Analysis, Decision Analysis, Risk PlanEmpathy Map, Assumptions List, Research GapsA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
SynthesisQualitativeRoot cause
Problem solvingRoot causeDecisionOperations
SynthesisQualitativeWorkshop
LeanProblem solvingCoachingOperations
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