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| Criterion |  UX Research Affinity Diagramming |  UX Research Customer Journey Mapping |  Knowledge Modeling Event Modeling |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Event Modeling connects business workflows with commands, events, and views into one coherent mental model. It helps design behavior, UI, and technical slices from the same underlying logic. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Low | Medium | Medium | High |
Timedifferent | 45–90 min | 2-4 h | 2-6 h | 0.5-2 Tage |
Participantsdifferent | 3-10 | 4-10 | 2-8 | 6-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Theme clusters, Insight statements, Opportunity areas | Journey Map, Pain-point List, Opportunity Backlog | Event Model, UI Flow, Commands, Read Models | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | SynthesisQualitativeRoot cause | JourneyServiceService design | EventsBlueprintDomain-Driven DesignBehavior | Service designOperationsJourneyBlueprint |