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Criterion
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of an activity-role table with clear RACI assignments and one highlighted accountable role per activity.
Operations
RACI Matrix
A paper-based illustration representing arc42 with its core stages and visible working result.
Architecture
arc42
Purposedifferent
An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With unclear responsibilities across several roles or areas, the method creates unambiguous accountability logic. It reduces friction because decision, execution, contribution, and information become separately visible.arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes.
Complexitydifferent
LowHighLowLow
Timedifferent
15-45 min0.5-2 Tage45-90 min1-2 Tage
Participantsdifferent
1-36-122-81-4
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
ADR File, Decision Log, RationaleService Blueprint, Fail Points, Ownership MapRACI Matrix, Responsibility Map, Decision NotesArchitecture Document, Context View, Runtime View, Deployment View
Tagsno overlap
ArchitectureRationaleDocumentationGovernance
Service designOperationsJourneyBlueprint
RolesResponsibilityGovernanceOperations
ArchitectureDocumentationCommunication
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