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Criterion
Paper illustration for ABC Analysis
Operations
ABC Analysis
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Four paper stations connect system purpose, quality goals, risk cards and focused investigation with a target and gap profile.
Architecture
LASR (Lightweight Approach for Software Reviews)
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
LowHighMediumHigh
Timedifferent
30-60 min0.5-2 Tage3–4 h for initial assessment; preparation and deeper analysis additional2-6 h
Participantsdifferent
1-56-121 or a small team; particularly suitable for 3–4 people3-10
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
ABC Classification, Focus Rules, Control ListService Blueprint, Fail Points, Ownership MapLean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checksFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
PrioritizationOperationsPortfolio
Service designOperationsJourneyBlueprint
ArchitectureQualityRiskAssessmentLean
RiskQualityOperationsRoot cause
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