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Criterion
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
LowMediumMediumLow
Timedifferent
30-60 min120 min initial, dann laufend1-2 Tage30-60 min
Participantsdifferent
1-53-610-502-6
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
ABC Classification, Focus Rules, Control ListHEART-GSM Table, DashboardKano Matrix, Feature Classes, Priority ThemesCounter Metric List, Guardrail Definitions
Tagsno overlap
PrioritizationOperationsPortfolio
MetricsUX researchMeasurementSatisfaction
SatisfactionPrioritizationCustomer
MetricsMeasurementStrategyExperiments
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