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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Affinity Diagramming
UX Research
Affinity Diagramming
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumLowHighLow
Timedifferent
45-90 min45–90 min0.5-2 Tage15-30 min
Participantsdifferent
2-53-106-122-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisTheme clusters, Insight statements, Opportunity areasService Blueprint, Fail Points, Ownership MapRoot cause notes, Countermeasures
Tagsno overlap
LeanProblem solvingCoachingOperations
SynthesisQualitativeRoot cause
Service designOperationsJourneyBlueprint
Root causeIncidentLeanProblem solving
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