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| Criterion |  Operations 8D Problem Solving |  UX Design Service Blueprinting |  Operations 5 Whys |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | High | High | Low | High |
Timedifferent | 1-6 Wochen | 0.5-2 Tage | 15-30 min | 2-6 h |
Participantsdifferent | 4-10 | 6-12 | 2-6 | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop |
Outputdifferent | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Service Blueprint, Fail Points, Ownership Map | Root cause notes, Countermeasures | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | QualityProblem solvingRoot cause | Service designOperationsJourneyBlueprint | Root causeIncidentLeanProblem solving | RiskQualityOperationsRoot cause |