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Criterion
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
HighLowLow
Timedifferent
1-6 Wochen30–60 min30-60 min
Participantsdifferent
4-104-82-6
Formatdifferent
Workshop + asyncWorkshopWorkshop + async
Outputdifferent
8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanEmpathy Map, Assumptions List, Research GapsCounter Metric List, Guardrail Definitions
Tagsno overlap
QualityProblem solvingRoot cause
SynthesisQualitativeWorkshop
MetricsMeasurementStrategyExperiments
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Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis