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Criterion
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Design Thinking as a learning loop: an observation notebook, a focused problem statement, different idea sketches, a cardboard prototype and user-test notes. Feedback leads to new understanding.
Innovation
Design Thinking
Paper illustration for Contradiction Analysis.
Innovation
Contradiction Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service.When a system should improve while another measure suffers as a result, the method makes the underlying conflict precisely formulable. It separates the desired effect from its side effect. This makes solutions possible that address the contradiction deliberately instead of half-heartedly.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
HighHighMediumLow
Timedifferent
1-6 Wochen1 Tag bis mehrere Wochen60-120 min15-30 min
Participantsdifferent
4-104-102-82-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanProblem Statement, Prototype, Test LearningsContradiction Statement, Abstraction Notes, Solution Principles, Concept IdeasRoot cause notes, Countermeasures
Tagsno overlap
QualityProblem solvingRoot cause
InnovationPrototypeResearch
ContradictionsInnovationProblem solving
Root causeIncidentLeanProblem solving
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