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Criterion
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of the Lightning Decision Jam working structure.
Facilitation
Decision Jam
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Purposedifferent
For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.
Complexitydifferent
HighMediumLowLow
Timedifferent
1-6 Wochen1-4 Wochen60-90 min45-90 min
Participantsdifferent
4-103-10 Kunden4-102-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanConcierge Learnings, Service Blueprint, MVP RisksProblem Cluster, Prioritized Challenge, ExperimentAssumption List, Critical Assumptions, Learning Plan
Tagsno overlap
QualityProblem solvingRoot cause
MVPValidationServiceDiscovery
FacilitationDecisionProblem solvingWorkshop
AssumptionsRiskDecisionDiscovery
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