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Criterion
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
HighMediumLowHigh
Timedifferent
1-6 Wochen1-4 Wochen45-90 min2-8 h
Participantsdifferent
4-103-10 Kunden2-82-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanConcierge Learnings, Service Blueprint, MVP RisksAssumption List, Critical Assumptions, Learning PlanProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
QualityProblem solvingRoot cause
MVPValidationServiceDiscovery
AssumptionsRiskDecisionDiscovery
Problem solvingRoot causeDecisionOperations
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