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Criterion
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Paper illustration for Smoke Test.
Product Discovery
Smoke Test
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
LowMediumLowHigh
Timedifferent
15-30 min1-3 h1-5 Tage1-6 Wochen
Participantsdifferent
2-62-8Nutzertraffic4-10
Formatdifferent
WorkshopWorkshopAsyncWorkshop + async
Outputdifferent
Root cause notes, CountermeasuresCause Tree, Evidence Notes, CountermeasuresInterest Metrics, Conversion Signal, Learning Note8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
Root causeIncidentLeanProblem solving
Root causeTreeIncidentQuality
ValidationExperimentsDemandGrowth
QualityProblem solvingRoot cause
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