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Criterion
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
LowLowHighHigh
Timedifferent
15-30 min30-60 min2-6 h2-8 h
Participantsdifferent
2-62-83-102-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Root cause notes, CountermeasuresFishbone Diagram, Cause Categories, Investigation BacklogFMEA Table, Risk Priority, Mitigation ActionsProblem Analysis, Decision Analysis, Risk Plan
Tags1 shared
Root causeIncidentLeanProblem solving
Root causeQualityOperations
RiskQualityOperationsRoot cause
Problem solvingRoot causeDecisionOperations
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