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Criterion
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration for Smoke Test.
Product Discovery
Smoke Test
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
LowHighLowMedium
Timedifferent
15-30 min1-6 Wochen1-5 Tage1-4 h
Participantsdifferent
2-64-10Nutzertraffic3-8
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Root cause notes, Countermeasures8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanInterest Metrics, Conversion Signal, Learning NoteProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
Root causeIncidentLeanProblem solving
QualityProblem solvingRoot cause
ValidationExperimentsDemandGrowth
Root causeProblem solvingQualityIncident
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