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Turns user actions, touchpoints, and concept details into a tangible result by defining service scope, laying out the customer journey, and deriving owners and actions.

Core question: At which invisible backstage steps do fail points emerge that the customer experiences as friction at the frontstage?

0.5-2 Tage

6-12

Turns terms, relationships, and rules into a tangible result by selecting a scenario, sketching events, and deriving implementation slices.

Core question: Which events, commands, and read models cover the chosen user flow end-to-end, and how can we slice implementation from this?

2-6 h

2-8