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Criterion
Visual Management workspace showing the question, observations, and next decision.
Operations
Visual Management
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
With high tempo and many parallel topics, the method makes status, deviations, and priorities visible at a glance. It reduces search effort and prevents what matters from getting lost in daily work.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
LowLowLowMedium
Timedifferent
Ongoing30-120 min30-60 min45-90 min
Participantsdifferent
1-202-62-62-5
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Visual Board, Status Indicators, Exception CuesObservation Notes, Improvement IdeasCounter Metric List, Guardrail DefinitionsA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
SignalsOperationsVisual management
LeanObservationProcessOperations
MetricsMeasurementStrategyExperiments
LeanProblem solvingCoachingOperations
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