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Criterion
Visual Management workspace showing the question, observations, and next decision.
Operations
Visual Management
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Purposedifferent
With high tempo and many parallel topics, the method makes status, deviations, and priorities visible at a glance. It reduces search effort and prevents what matters from getting lost in daily work.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
Ongoing1-3 Wochen90-180 min initial, dann laufend90-180 min
Participantsdifferent
1-204-12 Beobachtungen3-83-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Visual Board, Status Indicators, Exception CuesField Notes, Workflow Insights, Pain PointsKPI Tree, Owner ListGQM Table, Metric Profiles
Tagsno overlap
SignalsOperationsVisual management
UX researchObservationContext
MetricsStrategyAlignmentMeasurement
MetricsMeasurementEngineeringAlignment
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