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Criterion
Value Stream Mapping workspace showing the question, observations, and next decision.
Delivery
Value Stream Mapping
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When delivery work dissolves into wait times, handoffs, and hidden effort, Value Stream Mapping makes the actual flow visible. The method exposes bottlenecks, idle time, and feedback loops so lead time and improvement levers become tangible.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 h30-60 min1-3 h120 min initial, dann laufend
Participantsdifferent
4-102-63-83-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Current-state map, Future-state map, Bottleneck listCounter Metric List, Guardrail DefinitionsBottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresHEART-GSM Table, Dashboard
Tagsno overlap
LeanFlowWasteDelivery
MetricsMeasurementStrategyExperiments
FlowMeasurementConstraints
MetricsUX researchMeasurementSatisfaction
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