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Selected:Service BlueprintingSAAM (Software Architecture Analysis Method)8D Problem SolvingFishbone Diagram
| Criterion |  UX Design Service Blueprinting |  Architecture SAAM (Software Architecture Analysis Method) |  Operations 8D Problem Solving |  Operations Fishbone Diagram |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | High | High | High | Low |
Timedifferent | 0.5-2 Tage | Preparation, scenario analysis, and findings review; effort depends on scope | 1-6 Wochen | 30-60 min |
Participantsdifferent | 6-12 | Architecture experts and stakeholders for scenarios and weighting | 4-10 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Domain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternatives | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | ArchitectureChangeAnalysisComparisonQuality | QualityProblem solvingRoot cause | Root causeQualityOperations |