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| Criterion |  UX Design Service Blueprinting |  UX Research Empathy Mapping |  UX Research Affinity Diagramming |  Operations Fishbone Diagram |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | High | Low | Low | Low |
Timedifferent | 0.5-2 Tage | 30–60 min | 45–90 min | 30-60 min |
Participantsdifferent | 6-12 | 4-8 | 3-10 | 2-8 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Empathy Map, Assumptions List, Research Gaps | Theme clusters, Insight statements, Opportunity areas | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | SynthesisQualitativeWorkshop | SynthesisQualitativeRoot cause | Root causeQualityOperations |