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| Criterion |  UX Design Service Blueprinting |  Operations Bottleneck Analysis |  Operations Root Cause Analysis |  Operations 8D Problem Solving |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | High | Medium | Medium | High |
Timedifferent | 0.5-2 Tage | 1-3 h | 1-4 h | 1-6 Wochen |
Participantsdifferent | 6-12 | 3-8 | 3-8 | 4-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | Service designOperationsJourneyBlueprint | FlowMeasurementConstraints | Root causeProblem solvingQualityIncident | QualityProblem solvingRoot cause |