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| Criterion |  UX Design Service Blueprinting |  Architecture Architecture Decision Record |  Operations 8D Problem Solving |  Operations Fishbone Diagram |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | High | Low | High | Low |
Timedifferent | 0.5-2 Tage | 15-45 min | 1-6 Wochen | 30-60 min |
Participantsdifferent | 6-12 | 1-3 | 4-10 | 2-8 |
Formatdifferent | Workshop | Async | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | ADR File, Decision Log, Rationale | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | ArchitectureRationaleDocumentationGovernance | QualityProblem solvingRoot cause | Root causeQualityOperations |