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| Criterion |  Operations Root Cause Analysis |  UX Research User Interviews |  UX Research Affinity Diagramming |  Operations 8D Problem Solving |
|---|---|---|---|---|
Purposedifferent | When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | Medium | Low | Low | High |
Timedifferent | 1-4 h | 30–60 min per interview | 45–90 min | 1-6 Wochen |
Participantsdifferent | 3-8 | 1 participant per interview | 3-10 | 4-10 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Problem Statement, Cause Hypotheses, Confirmed Causes, Action Plan | Interview Notes, Themes, Insight Summary | Theme clusters, Insight statements, Opportunity areas | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | Root causeProblem solvingQualityIncident | QualitativeResearchCustomerDiscovery | SynthesisQualitativeRoot cause | QualityProblem solvingRoot cause |