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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
1-3 h30-60 min45-90 min90-180 min initial, dann laufend
Participantsdifferent
3-102-62-53-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Process Map, Handoff List, Improvement BacklogCounter Metric List, Guardrail DefinitionsA3 Report, Action Plan, Root Cause AnalysisKPI Tree, Owner List
Tagsno overlap
ProcessOperationsImprovement
MetricsMeasurementStrategyExperiments
LeanProblem solvingCoachingOperations
MetricsStrategyAlignmentMeasurement
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