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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumLowMediumLow
Timedifferent
1-3 h45–90 min1-4 h30-60 min
Participantsdifferent
3-103-103-82-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Process Map, Handoff List, Improvement BacklogTheme clusters, Insight statements, Opportunity areasProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
ProcessOperationsImprovement
SynthesisQualitativeRoot cause
Root causeProblem solvingQualityIncident
Root causeQualityOperations
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