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Criterion
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration for Contradiction Analysis.
Innovation
Contradiction Analysis
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When a system should improve while another measure suffers as a result, the method makes the underlying conflict precisely formulable. It separates the desired effect from its side effect. This makes solutions possible that address the contradiction deliberately instead of half-heartedly.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumHighMediumLow
Timedifferent
1-3 h1-6 Wochen60-120 min30-60 min
Participantsdifferent
3-104-102-82-8
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Process Map, Handoff List, Improvement Backlog8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanContradiction Statement, Abstraction Notes, Solution Principles, Concept IdeasFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
ProcessOperationsImprovement
QualityProblem solvingRoot cause
ContradictionsInnovationProblem solving
Root causeQualityOperations
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