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Criterion
Paper illustration for Problem Interview
Product Discovery
Problem Interview
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
MediumMediumHighLow
Timedifferent
30-60 min je Interview45-90 min1-6 Wochen30-60 min
Participantsdifferent
5-12 Interviews2-54-102-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Problem Evidence, Risk Notes, Customer SegmentsA3 Report, Action Plan, Root Cause Analysis8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
DiscoveryInterviewsValidation
LeanProblem solvingCoachingOperations
QualityProblem solvingRoot cause
Root causeQualityOperations
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