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Criterion
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
MediumMediumLowHigh
Timedifferent
30-60 min je Interview1-4 h45–90 min1-6 Wochen
Participantsdifferent
5-12 Interviews3-83-104-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Interview Notes, Opportunity Themes, Customer QuotesProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanTheme clusters, Insight statements, Opportunity areas8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
DiscoveryInterviewsOpportunityCustomer
Root causeProblem solvingQualityIncident
SynthesisQualitativeRoot cause
QualityProblem solvingRoot cause
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