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Criterion
Four paper stations connect system purpose, quality goals, risk cards and focused investigation with a target and gap profile.
Architecture
LASR (Lightweight Approach for Software Reviews)
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
MediumHighHighHigh
Timedifferent
3–4 h for initial assessment; preparation and deeper analysis additional0.5-2 Tage2-6 h1-6 Wochen
Participantsdifferent
1 or a small team; particularly suitable for 3–4 people6-123-104-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Lean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checksService Blueprint, Fail Points, Ownership MapFMEA Table, Risk Priority, Mitigation Actions8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
ArchitectureQualityRiskAssessmentLean
Service designOperationsJourneyBlueprint
RiskQualityOperationsRoot cause
QualityProblem solvingRoot cause
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