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Criterion
Four paper stations connect system purpose, quality goals, risk cards and focused investigation with a target and gap profile.
Architecture
LASR (Lightweight Approach for Software Reviews)
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Software Architecture Canvas method illustration showing its working structure
Architecture
Software Architecture Canvas
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.The Software Architecture Canvas reduces a system to the most important architecture decisions, constraints, and interfaces. It is useful when teams need a resilient overall picture quickly.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
3–4 h for initial assessment; preparation and deeper analysis additional2-4 h1-2 h1-3 h
Participantsdifferent
1 or a small team; particularly suitable for 3–4 people4-103-103-10
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop
Outputdifferent
Lean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checksJourney Map, Pain-point List, Opportunity BacklogArchitecture Canvas, Goals, Constraints, Quality AttributesCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
ArchitectureQualityRiskAssessmentLean
JourneyServiceService design
CanvasArchitectureAlignmentWorkshop
JourneyCustomerService designCanvas
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