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Criterion
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumHighMediumLow
Timedifferent
90-180 min initial, dann laufendHalber Tag bis mehrere Wochen120 min initial, dann laufend30-60 min
Participantsdifferent
3-84-123-62-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
KPI Tree, Owner ListBalanced Scorecard, Strategic Measures, Initiative MapHEART-GSM Table, DashboardCounter Metric List, Guardrail Definitions
Tags1 shared
MetricsStrategyAlignmentMeasurement
StrategyMetricsExecution
MetricsUX researchMeasurementSatisfaction
MetricsMeasurementStrategyExperiments
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