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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle.
Complexitydifferent
MediumMediumHighLow
Timedifferent
1-2 Tage1-3 Wochen1-6 Wochen30-60 min
Participantsdifferent
10-505-12 Interviews4-101-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesJob Stories, Outcome Statements, Opportunity List8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanPareto Chart, Top Causes, Focus List
Tagsno overlap
SatisfactionPrioritizationCustomer
CustomerOutcomesNeeds
QualityProblem solvingRoot cause
PrioritizationQualityFocusRoot cause
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