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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of the Morphological Analysis working structure.
Innovation
Morphological Analysis
A paper-based illustration representing Brainstorming with its core stages and visible working result.
Innovation
Brainstorming
Paper matrix with seven SCAMPER rows, operator prompts and variations for a course portal.
Innovation
SCAMPER
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.For a search for solutions with many degrees of freedom, a grid emerges for systematic combinations. The method separates features, variants, and exclusion criteria, so the space gets explored deliberately.When a team faces an open question with many obvious directions, the method first creates breadth instead of premature commitment. It separates idea flow from evaluation and makes lines of thought visible, creating a pool for selection and further development.For an existing solution under pressure to change, the method deliberately opens space for systematic variants. It directs attention to rebuilding, combining, and repurposing rather than only new basic ideas. This produces concrete evolution paths for products, offerings, or workflows.
Complexitydifferent
MediumMediumLowLow
Timedifferent
2-4 h1-3 h30-60 min30-60 min
Participantsdifferent
4-102-84-122-10
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogMorphological Box, Concept Combinations, Idea ShortlistIdea pool, Theme clusters, ShortlistSCAMPER Idea List, Concept Shortlist, Variation Notes
Tagsno overlap
JourneyServiceService design
IdeationInnovationCreativity
BrainstormingIdeationCreativityWorkshopDivergence
BrainstormingIdeationCreativityReframingInnovation
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