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Criterion
How Might We
Innovation
How Might We
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
With a stuck problem carrying many implicit assumptions, the method translates observations into open, workable questions. It sharpens the problem frame without pre-thinking the solution, turning frustration or fuzziness into a search space with clear direction.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
LowMediumLowMedium
Timedifferent
30–45 min90-180 min initial, dann laufend30-60 min120 min initial, dann laufend
Participantsdifferent
1-103-82-63-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HMW Questions, Challenge Framing, Idea PromptsKPI Tree, Owner ListCounter Metric List, Guardrail DefinitionsHEART-GSM Table, Dashboard
Tagsno overlap
FramingOpportunityIdeationQuestions
MetricsStrategyAlignmentMeasurement
MetricsMeasurementStrategyExperiments
MetricsUX researchMeasurementSatisfaction
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