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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Smoke Test.
Product Discovery
Smoke Test
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumLowLowMedium
Timedifferent
120 min initial, dann laufend1-5 Tage30-60 min90-180 min initial, dann laufend
Participantsdifferent
3-6Nutzertraffic2-63-8
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardInterest Metrics, Conversion Signal, Learning NoteCounter Metric List, Guardrail DefinitionsKPI Tree, Owner List
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
ValidationExperimentsDemandGrowth
MetricsMeasurementStrategyExperiments
MetricsStrategyAlignmentMeasurement
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