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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper objective sheet with five SMART fields, baseline, target, owner, deadline and a complete result statement.
Product Strategy
SMART Goals
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
A paper-based illustration representing OKRs with its core stages and visible working result.
Product Strategy
OKRs
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When goals are formulated too generally, it brings measurability, direction, and timing into shape. It prevents intentions from staying without clear verification.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.When strategic direction needs to become measurable, it connects ambition with checkable results. It makes goals connectable to focus and review.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
120 min initial, dann laufend15-30 min90-180 min initial, dann laufend1-2 h Setup
Participantsdifferent
3-61-83-82-20
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardSMART Goal, Measurement Note, DeadlineKPI Tree, Owner ListOKR set, Measurement plan, Review cadence
Tags1 shared
MetricsUX researchMeasurementSatisfaction
GoalsPlanningMeasurementAlignment
MetricsStrategyAlignmentMeasurement
GoalsAlignmentOutcomesMeasurement
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